FA
Farah A
1 reviews | Active since Dec 2012
14 Jul 2015, 10:44
Unathorised addition of services
I had added a cellphone bundle to my account 4 years ago and it took months for it to be removed from my subsequent contracts. I have received text messages thanking me for signing up for a recurring data bundle when I have in fact not signed up for such service and don't even use the data provided as part of my contract. In addition, I was messaged that my international roaming had been activated as per my request, another service I had not requested.<br> I contacted MTN by email to advise on 7 July 2015, was assigned ref no: ***1 but have not received a response to date
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
31 Jul 2015, 16:18Hello faabraha,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We see that the service was loaded on the account, however we've removed the service from the account.
This was loaded in a mass transaction and your number might have been included in error. We can confirm that there is no charge for the service being loaded or removed from the account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We see that the service was loaded on the account, however we've removed the service from the account.
This was loaded in a mass transaction and your number might have been included in error. We can confirm that there is no charge for the service being loaded or removed from the account.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply31 Jul 2015, 16:18
Official
Hello faabraha,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We see that the service was loaded on the account, however we've removed the service from the account.
This was loaded in a mass transaction and your number might have been included in error. We can confirm that there is no charge for the service being loaded or removed from the account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We see that the service was loaded on the account, however we've removed the service from the account.
This was loaded in a mass transaction and your number might have been included in error. We can confirm that there is no charge for the service being loaded or removed from the account.
Regards
Tim
MTN Complaints Management Team: REQ:***