Unapproved contract

Hello

I’m here as a faithful reliable MTN customer and I am really not here to review but rather a complaint. My review on MTN is that they have been bad towards me as a valueable customer.

On bases of a recent contract that they offered an SIM upgrade of which I declined for it to be processed. But to my surprise they went on and proceeded without my approval and agreement.

Of which now it appears on my account as a charge or payment that I’m forced to pay.

I went all the ropes to fix this but MTN refused to forward me recordings of the call that was the cause of all this. And surprisingly they even dismissed the consultant (Zanele Hletywayo)that offering me this contract. This happened in company department of MTN namely: Tel-a Sales.

Now every time I refuse to pay this account of which I didn’t agree on, they keep disconnecting my phone network and ruining my credit. This has been happening for six months without any resolution and they keep deducting a huge amount base on these two SIM Upgrades that I am complaining of.

My expectations is that MTN to remove these two SIM Upgrades & rather they deduct them on the main contract of the phone I own, until they resolve it. Because they refuse with the recording of which I wanted to take the to ICASA for review.

I’m still wondering why they closed the case but still charging me for an account of SIM Upgrades I have never agreed on.

Please reach me on my number *** pr my email *** for further review on this case.

Thank you,