Unanswered query

<p><span style="text-decoration: underline;">15 November 2016. I Write the following:</span></p> <p>My number is ********** 455. According to MTN I have Zero airtime. Impossible as on 10 Nov, I loaded R180 + R60. Please explain:</p> <p><span style="text-decoration: underline;">15Nov. 2016 14:45 - Gillian responds:</span></p> <p>Thank you for posting..... According to our records you have been utilizing airtime from using the internet. On 12 Nov @ 18:06 you had an internet session charged at R113.05 and also, there was some internet sessions depleting the airtime.</p> <p><span style="text-decoration: underline;">15 Nov 16:10 I reply:</span></p> <p>If I had data which I did, why did internet browsing not be deducted from the data bundle? Further, I dispute your claim about the internet session as at 18.06 on Saturday 12 Nov at that specific time, we were visiting relatives where we were actually watching the Springbok rugby match and post match commentary. I am not satisfied with your explanation.</p> <p><span style="text-decoration: underline;">Wednesday 16 Nov - 00.01 Sivuyile writes:</span></p> <p>Applications such as Gmail, calendar, and contacts are being synced in the background and need background data , basically, your phone will consume data without being busy on the device.</p> <p><span style="text-decoration: underline;">Wednesday 16 Nov 6.07 I write:</span></p> <p>My device is set not to sync these applications. You have totally ignored the contents of my message and have tried to brush the real issue asside. (The issue here is why is my airtime being depleted for apparent internet usage when I have data available)</p> <p><span style="text-decoration: underline;">Thurs 17 Nov 17.22 - Ndebele writes:</span></p> <p>Please note airtime was depleted due to internet usageon your handset. Please make sure you always restrict background data and automatic updates..........</p> <p><span style="text-decoration: underline;">Thurs 17 Nov 17.48 - I write:</span></p> <p>My devise is not and never has been set to automatically any software. Myy question was, why was my airtime eroded as a resuly of internet browsing when in fact I gad data available?;</p> <p>To date: NO RESPONSE. I am not happy at all with the service levels emanating from MTN</p>