SP
Shena P
1 reviews | Active since Mar 2011
05 May 2015, 22:14
UNANSWERED PHONES
Sent my iPhone 5 for repairs on the 15th of January 2015, Received a message on 9 February to say my fone will be replaced with a 2nd hand phone, I said that was not acceptable, a \lady"said that was the \""policy of iPhone"
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Replies (1)
MTN South Africa's replyOfficial
19 May 2015, 12:06Hello Perumal,
Thank you for raising your concern with MTN.
We do apologize for the inconvenience this entire experience may have caused; rest assured it was not our intention to dissatisfy you in any way.
Note that this has been escalated to the insurance management team
Regards
Lorraine
REQ:***
Thank you for raising your concern with MTN.
We do apologize for the inconvenience this entire experience may have caused; rest assured it was not our intention to dissatisfy you in any way.
Note that this has been escalated to the insurance management team
Regards
Lorraine
REQ:***
MTN South Africa's reply19 May 2015, 12:06
Official
Hello Perumal,
Thank you for raising your concern with MTN.
We do apologize for the inconvenience this entire experience may have caused; rest assured it was not our intention to dissatisfy you in any way.
Note that this has been escalated to the insurance management team
Regards
Lorraine
REQ:***
Thank you for raising your concern with MTN.
We do apologize for the inconvenience this entire experience may have caused; rest assured it was not our intention to dissatisfy you in any way.
Note that this has been escalated to the insurance management team
Regards
Lorraine
REQ:***