Unanswered e-mail querries

Item: MTN South Africa
Rating: 2
Author: Danie S

I have a billing error on my account. As my time is limited I opted to e-mail customer care instead of visiting the nearest shop. I sent a mail 6/01/2016, and only received the automated response. Forwarded the same mail to customer care on 26/01/2016 and again only received the automated response.

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

28 Jan 2016, 11:18

Hello Dan88,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please be advised that you may also contact our Customer Care on 808 (free from an MTN line) or 083 1 808 (chargeable from a non MTN line) to query your account.

We trust that you find the above in order.

Kind Regards,
Zukiswa
REQ:***

Best regards,

MTN South Africa's reply28 Jan 2016, 11:18

Official

Best regards,

Unanswered e-mail querries

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