MF
Monya F
1 reviews | Active since Jun 2013
28 Oct 2015, 07:29
Unallocated payment?
made a payment of all outstanding monies on the 19th of October but received an sms a few days later still asking for payment. I called customer care who assured me the monies were reflecting and the sms was likely in error. Today I receive an sms for an even higher outstanding total value where the addition is even more than my contract terms. What is going on?
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MTN South Africa's replyOfficial
28 Oct 2015, 20:13Hello missmonya,
Thank you for your Post.
We sincerely apologise for the delayed response and the inconvenience this may have caused.
According to our records the last sms sent from our Billing system was for the R1.196.83 which was sent on the 19 October 2015 and no any other sms has been recorded on our system. Your balance after that payment was made is R687.83 which is made up of the invoice of the 20 September 2015 and invoice of the 20 October 2015.
We trust that you will find the above in order.
Please be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for your Post.
We sincerely apologise for the delayed response and the inconvenience this may have caused.
According to our records the last sms sent from our Billing system was for the R1.196.83 which was sent on the 19 October 2015 and no any other sms has been recorded on our system. Your balance after that payment was made is R687.83 which is made up of the invoice of the 20 September 2015 and invoice of the 20 October 2015.
We trust that you will find the above in order.
Please be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,
MTN South Africa's reply28 Oct 2015, 20:13
Official
Hello missmonya,
Thank you for your Post.
We sincerely apologise for the delayed response and the inconvenience this may have caused.
According to our records the last sms sent from our Billing system was for the R1.196.83 which was sent on the 19 October 2015 and no any other sms has been recorded on our system. Your balance after that payment was made is R687.83 which is made up of the invoice of the 20 September 2015 and invoice of the 20 October 2015.
We trust that you will find the above in order.
Please be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for your Post.
We sincerely apologise for the delayed response and the inconvenience this may have caused.
According to our records the last sms sent from our Billing system was for the R1.196.83 which was sent on the 19 October 2015 and no any other sms has been recorded on our system. Your balance after that payment was made is R687.83 which is made up of the invoice of the 20 September 2015 and invoice of the 20 October 2015.
We trust that you will find the above in order.
Please be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,