LV
Laurie V

1 reviews | Active since Feb 2015

13 Mar 2015, 10:19

Unalbe to activate Data share for 6 days now

logged call reference *** on Sunday after already struggling for 24 hours to activate service.<br> *141*#5 tells me invalid selection for 6 days now. on Tuesday they told me that the reason I cannot data share is that I ran out of data as I only had promotional data left which cannot be shared. they said on the 12th of March when my purchased data is loaded I would be able to share.... my data was loaded yesterday and I got an sms to confirm however *141*5# STILL does not work. <br> I have escalated this at MTN with a valid call reference number and still nobody is able to help me - I have been a loyal client for 20 years and I still cannot data share my data with my child. I want to cancel my subscription and move to Vodacom as I am not done with MTN - I can handle slow service and all the other ******* service but I cannot handle the fact that as a paying contract customer for 20 years - you cannot activate a service I am entitled to for almost a week now!

0
Replies (1)
MTN South Africa
MTN South Africa's reply18 Mar 2015, 15:19
Official
Hello lvinson75,

We are truly sorry for any inconvenience caused and for the delayed response.

We can confirm that there was an issue with the service being activated on our billing system. A request was logged with our back-end office to activate the service and this was done on the 13th of March 2015.

Once again we do apologize for the breakdown in service.

Regards
Tim
MTN Complaints Management Team: REQ:***