Unacceptably slow service from MTN

<p>I am writing on behalf of my 84 year old mother who went into an MTN store on 1 November to apply for an upgrade and has still not been sorted out. She went into the branch at Hemingways, East London, on 1 November. They told her they had no Samsung J1 mini in stock and they would phone her when they did. They never did phone her and when she went into the store for a 3rd time 3 weeks later (each time having to wait in queues sometimes as long as an hour) they produced forms for her to fill in for the first time. In the 4th week they asked for her ID. In the 6th week she had had enough and collected her forms and took them to another MTN branch – Retail Park, East London. Here she was told that the paperwork done at the Hemingways branch was incorrect and they would have to start again. This branch then finally lodged the application on 14 December. I went into the branch today (28 December) with my mother and she was told it has still not been processed. I find this poor service unacceptable for anyone, but especially poor to expect a lady in her 80s to have to keep returning to MTN stores for 2 months to follow up on something which surely should have been sorted out weeks ago.</p>