AJ
ANNA J
1 reviews | Active since Apr 2020
06 Apr 2020, 10:28
unacceptably accounting and app problems
after making payment according to the my contract app they still cut my line When confronting them they said they can not help that the app is wrong the last time I short paid as well by R55. I went and paid R100 I took the app amount and added 15 % to make sure I am not sort paid and thrues I got cut again. totally pattetic. this is discussing after 20 years with MTN
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
06 Apr 2020, 17:33Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
The account balance R 1,343.04.
The system reflect on the 29-3-2020 the balance owing R963.28
Payment for R100.00 received and reflect on account, balance on the account 13-3-2020, R863.28 (Short paid)
The March invoices allocated to the account. (R909.76, Monthly subscription fee) balance on the 26-9-2020=R1773.04
Payment for R430.00 received on 31-3-2020 , balance R 1,343.04
Payment arrangement set up for the 20th of April for the balance to be paid to clear the balance to R0.00
Lines activated, please reboot the device.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
The account balance R 1,343.04.
The system reflect on the 29-3-2020 the balance owing R963.28
Payment for R100.00 received and reflect on account, balance on the account 13-3-2020, R863.28 (Short paid)
The March invoices allocated to the account. (R909.76, Monthly subscription fee) balance on the 26-9-2020=R1773.04
Payment for R430.00 received on 31-3-2020 , balance R 1,343.04
Payment arrangement set up for the 20th of April for the balance to be paid to clear the balance to R0.00
Lines activated, please reboot the device.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply06 Apr 2020, 17:33
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
The account balance R 1,343.04.
The system reflect on the 29-3-2020 the balance owing R963.28
Payment for R100.00 received and reflect on account, balance on the account 13-3-2020, R863.28 (Short paid)
The March invoices allocated to the account. (R909.76, Monthly subscription fee) balance on the 26-9-2020=R1773.04
Payment for R430.00 received on 31-3-2020 , balance R 1,343.04
Payment arrangement set up for the 20th of April for the balance to be paid to clear the balance to R0.00
Lines activated, please reboot the device.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
The account balance R 1,343.04.
The system reflect on the 29-3-2020 the balance owing R963.28
Payment for R100.00 received and reflect on account, balance on the account 13-3-2020, R863.28 (Short paid)
The March invoices allocated to the account. (R909.76, Monthly subscription fee) balance on the 26-9-2020=R1773.04
Payment for R430.00 received on 31-3-2020 , balance R 1,343.04
Payment arrangement set up for the 20th of April for the balance to be paid to clear the balance to R0.00
Lines activated, please reboot the device.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
AJ
ANNA J's updateReviewer Update
06 Apr 2020, 18:14Are your accounts stupid. The contract on the data card was already cancelled and paid up in full on 30 December 2019. What do you not get.
I do not have that account any more only the ***
I have asked before to get this problem fixed with no satisfaction.
Please let me know how to get out of this contract, MTN IS USELESS
I do not have that account any more only the ***
I have asked before to get this problem fixed with no satisfaction.
Please let me know how to get out of this contract, MTN IS USELESS
AJ
ANNA J's update06 Apr 2020, 18:14
Reviewer Update
Are your accounts stupid. The contract on the data card was already cancelled and paid up in full on 30 December 2019. What do you not get.
I do not have that account any more only the ***
I have asked before to get this problem fixed with no satisfaction.
Please let me know how to get out of this contract, MTN IS USELESS
I do not have that account any more only the ***
I have asked before to get this problem fixed with no satisfaction.
Please let me know how to get out of this contract, MTN IS USELESS
AJ
ANNA J's updateReviewer Update
07 Apr 2020, 07:32MTN ACCOUNTS ARE USELESS. WILL NEVER USE THEM AGSIN.
WANT TO CANCEL CONTACT
WANT TO CANCEL CONTACT
AJ
ANNA J's update07 Apr 2020, 07:32
Reviewer Update
MTN ACCOUNTS ARE USELESS. WILL NEVER USE THEM AGSIN.
WANT TO CANCEL CONTACT
WANT TO CANCEL CONTACT