Unacceptable turnaround time

I have been an MTN prepaid client for about 17 years.

In February 2017 I took out a contract. I got an LG G4 with the contract. After day 1 that phone didn't work. I took it to the Montague Gardens repair centre. I got assessment approval and got a new phone. The branch that I purchased the phone from didn't have any in stock. They phoned around and the MTN store at the airport had a LG G4. So I drove to the airport, got my parking ticket, went and fetch the phone at the store. We checked if the phone works. It didn't. I took the phone, paid for my parking.

The next day I drove to repair centre again in Montague Gardens. Again my assessment was approved. I then drove to the branch that I purchased the phone from. They had a LG G4 in store. This was now my 3rd phone in a matter of days.

The phone was working perfectly until the 20th September 2017. I again took time off work to drive to the repair centre in Montague Gardens. They were busying doing stock taking so they could only assess my phone on the 26th September as the previous day was a public holiday. My assessment came back approved.

Now this is where the problem comes in. I was told that I have to wait until the new week (the week of the 2nd October) to get my phone as they must courier it from Midrand. This means that I have been without a phone for 2 weeks. This is unacceptable.

I deal with clients daily that needs to be able to get a hold of me whenever the need arises. I can only communicate via work email and this is not the most efficient way of being in contact with my clients and the complaints has now been escalated to my direct line manager.

I need my phone by Friday. Not negotiable.