1 reviews | Active since Feb 2017
UNACCEPTABLE SYSTEM
<p>I have been trying for the past 4 months to get a ITC number out of MTN for my iPad that was ****** in my house, and therefore I have not been able to claim from my incurance for this device. I have taken my original pacaging with me as proof and still I have been sent all over, I spent more than 5 hour in total at various branches and on phone calls with customer service with not positive results. Please note that I am still paying for the contract that I have on this ipad that I no longer have and that I am unable to blacklist. It seems as if MTN has given the new owner of my ****** IPad a contract.</p> <p> </p> <p>I am sure it is ******* to claim money from 2 people for the same device, also ******* to register a service to anybody who has a reported ****** device. </p>
Good day Elmarie,
Thank you for your post and for taking my call this morning.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
As per our telephonic conversation, I will contact you at 13h00 to 13h15 to confirm the IMEI for the iPad so we can provide you with the ITC ref number.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Elmarie,
Thank you for your post and for taking my call this morning.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
As per our telephonic conversation, I will contact you at 13h00 to 13h15 to confirm the IMEI for the iPad so we can provide you with the ITC ref number.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,