1 reviews | Active since Aug 2017
Unacceptable Suspension
I have made 2 separate payments into the MTN mobile service provider Bank Account on the 28th of July 2017 and since then I have had uncountable struggles with the network. First I was informed that I did not pay my account and my line was suspended (all 3 of them) I phoned in to find out what the problem is and I was told to send the proof of payment through to an extensions email as well as to the consultant after being informed that payment was not received . This was somewhere in the first week of August, today is the 23rd of August. Since then I have spoken to 8 consultants, 3 supervisors and I have sent the proof of payment through more than a dozen times and every time I am assured that it will be rectified after I send through the proof of payment . My line has been suspended 3 times already and every time I phone in I am informed that nothing has been rectified. I phoned in again today (23 August 2017) after having to do so yesterday as well due to my lines being suspended....you guess it... again which I use for business. After having some words with the new supervisor I spoke too I was informed that nothing can be done from their side, but that I have to send the information through again. I am fed up with MTN not rectifying the error on their side. I was told to wait 24 hours for the reactivation of my account, hence me losing a day of work. MTN RECTIFY MY ACCOUNT!!! I am a very displeased unsatisfied customer. This is unacceptable! I would not recommend you to anyone.
Thank you for your post.
We apologize for any inconvenience incurred.
We apologize for the delayed response.
The payment for R1137.00 was received on the 25-6-2017.
Invoices for July and August allocated to the account, account balance on the 20-8-2017 =R2411.00, payment for R1140.00 received on the 28-6-2017.
Account on cash and you have 21 days from the invoice date (20th) to make payment. if the account is not paid in 21 days for the invoice allocated to the account the system will suspend the account.
The July payment was only done 26-8-2017. The payment should be received monthly on the the 9th of a new month, the account is paid late.
Kind Regards,
Alice van der Merwe
The account balance R1271.00 (short payment this balance is for the August invoices not as yet paid R1137.00 + R134 short payment).
When cash payment is done, please make sure that you do use the correct reference for the payment to be allocated automatically on the account.
The lines has been reconnected.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
We apologize for the delayed response.
The payment for R1137.00 was received on the 25-6-2017.
Invoices for July and August allocated to the account, account balance on the 20-8-2017 =R2411.00, payment for R1140.00 received on the 28-6-2017.
Account on cash and you have 21 days from the invoice date (20th) to make payment. if the account is not paid in 21 days for the invoice allocated to the account the system will suspend the account.
The July payment was only done 26-8-2017. The payment should be received monthly on the the 9th of a new month, the account is paid late.
Kind Regards,
Alice van der Merwe
The account balance R1271.00 (short payment this balance is for the August invoices not as yet paid R1137.00 + R134 short payment).
When cash payment is done, please make sure that you do use the correct reference for the payment to be allocated automatically on the account.
The lines has been reconnected.
Kind Regards,
Alice van der Merwe
Best regards,