UNACCEPTABLE SLOPPY PATHETIC SERVICE

I hav a problem gettin hold of a consultant using ur prepaid call center menu. It gives me 5 options listed 1 - 5 & star repeat da menu.Is this a ploy to prevent ur many prepaid customers frm flooding da call center wit complaints & queries or is it a genuine mistake &incorrect programming on ur part?Either way will some1 pls fone me wit regards this issue as I need 2 speak 2 a consultant.I hav even tried callin your contract call center & they also cannot or will not help.For a leadin service provider in this country to be having issues such as this is totally unacceptable how do u expect us as clients to be happy wit this lack of service? How wuld u feel if u dialed 082911 & did nt get through or there were insufficient options in the options menu? How wuld u feel? I have been tryin to get hold of a consultant 4 almost a week! I shuld not have 2 go 2 an MTN shop you have a call center for a reason and that reason is customer service and your service is and has been bad for a while.As long as you get your ridiculously inflated salaries bonuses and cars all is well & you don't care about your clients but without us you don't have a job so in fact you work for us we own MTN & CEO'S!