unacceptable servicei
<p>I never had such bad experience with Mtn I claimed on my phone a while. Back only to find that it wasn't submitted</p> <p>I resent it and was told that it was declined due tio claiming late</p> <p>I claimed late because of the information I got from the store and i wrote a letter</p> <p>So I'm really considering to cancel my account </p>
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MTN South Africa's replyOfficial
16 Jan 2017, 18:04Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply16 Jan 2017, 18:04
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,