1 reviews | Active since Apr 2018
Unacceptable Service - OVERCHARGING!!!
Hi there,
I have been a MTN customer all my life, I have never experienced something as bad as this before:
I have been logging calls since January about my account that is being overcharged as I did a Migration on my contract but the amount I signed for and the amount I am currently paying is two totally different things, I have logged more than 6 calls since January and till today it has still not been sorted out. I keep on receiving mails stating that it has been RESOLVED or ESCULATED !!! but if the new month comes I still get the same statement with the incorrect amounts!!!!
I have send emails and the bounce back as the CUSTOMERCARE email address is to FULL to actually receive more emails.
Please can you sort this out ASAP as at this stage I am on the point of cancelling my damn contract with you
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Kindly note that the package has been corrected to what had been agreed and signed on migration form. Please note that a credit request has been sent for the differences in package pricing to then close off the request.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Kindly note that the package has been corrected to what had been agreed and signed on migration form. Please note that a credit request has been sent for the differences in package pricing to then close off the request.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team