UNACCEPTABLE SERVICE - once again!

Item: MTN South Africa
Rating: 2
Author: Jaimie C

Hi MTN. I received a text on Friday stating that roaming had been activated at my request. I had not requested this, I was then forced to make use of your pathetic call centre. Once again I hold for 20 - 30 minutes only for the call to be ended, not by me though. This morning I attempt to call once again, I hold for 15 minutes only for a consultant to answer and once I explain my issue, she goes silent. I eventually say I will be reporting this and she hangs up. I demand to know who answered my call and that she be dealt with accordingly, the pathetic service from MTN just continues.

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Replies (1)

MTN South Africa's replyOfficial

14 Jul 2015, 11:11

Hello Jaimie Corker,

Thank you for your post

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly note that international roaming is a service activated in your number. You will not be charged for it unless you go overseas and make calls while roaming. If you need the service to be deactivated in your number, Please advise us.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Lungi
REQ:***

MTN South Africa's reply14 Jul 2015, 11:11

Official