1 reviews | Active since Jan 2013
UNACCEPTABLE SERVICE - NO SERVICE - DISASTER
We cannot get any service - resolution - to any of our queries - all our calls are continuously cut off - we need somebody in authority to contact us urgently otherwise we are changing service providers - but I honestly think nobody would care anyway. Our emails to customer service never ever get answered. Let us see if there is anybody at MTN that actually cares about their customers. I reiterate somebody in authority we DO NOT want to deal with so called customer care. It is ludicrous that we have to revert to Hello Peter for assistance. We wait in anticipation for somebody to contact us. If our problems are not resolved we will have to revert to other means. Our business is suffering and this is UNACCEPTABLE.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to contact you on *** the person on the line notify me I have called the wrong number and do not know Janet.
Please can you assist us with the MTN account and cell number in question to assist, if the account is in the business name you can contact the business department on 809 from the handset to assist you.
Kind Regards,
Alice van der Merwe
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to contact you on *** the person on the line notify me I have called the wrong number and do not know Janet.
Please can you assist us with the MTN account and cell number in question to assist, if the account is in the business name you can contact the business department on 809 from the handset to assist you.
Kind Regards,
Alice van der Merwe