UNACCEPTABLE SERVICE MTN BROOKLYN

Dear MTN, <br> I have been a loyal customer (more than what is deserved) for a few years already. apart from the numerous other evident failures from MTN's side i.e. insufficient customer support retail outlets/poor or no signal reception, limited options for contract upgrades. recently my contract was upgraded (MTN Brooklyn March 2015) & I was advised that my contact would be changed from a 2g to a 5g. as I was of course paying far too much for out of bundle rates. I learned today May 2015, that this was not done (according to the MTN system, which I saw for myself) as you can imagine, I was not impressed, the amount that was debt from my account since then has been more than triple than I've EVER paid before (unless the tariffs were increased without notifying customers). there was another customer in the store a week back that complained about the same thing. not only are the staff in your stores extremely tardy (late to open) but they have a complete lack lustre attitude. when there are long queues in the store, half of them are in the back room having tea or socializing with each other, instead of assisting customers, customers that usually need to take time off during work to vi