Unacceptable Service Level

<p>Dropped IPhone 6 - 64GB for repair on 30 MAY 2016. On phoning enquiries toll free number a couple of days later I was informed that phone was to be replaced. Good news so I thought.</p> <p>I have made numerous enquiries as to when i can expect the replacement phone to be delivered, only to be informed there is no stock,we are doing stock taking. Nobody takes accountability all i am told is that my query has been escalated.</p> <p>On 1/7/2016 I was put through to a supervisor, he assured me that he would get back to me that day, i am still awaiting the call. Followed up on 4 July 2016 and 7 July 2016, nobody seems to want to assit.</p> <p> </p>