Unacceptable service from MTN WiFi Service

On 13 July 2025 at 11am a Sales person from MTN South Africa contacted me regarding an application for WiFi. The package I took was the R 399 month to month package (Uncapped) Sesh@ 600

I was firstly, I was promised an inverter with the Router as I stay in an area with lots of power outages. I haven't received an inverter with the the router. Had numerous emails sent regarding this issue. Then, I asked for the recording, Mondo they use sent me a message on 28 July that I must indicate what the closest MTN store is to me. I indicated Wonderboom Junction in Wonderboom, Pretoria. Since the I wasnt contacted and then I received an email that it was concluded.

Also, when I had the conversation with the Consultant, she indicated that the amount I'm about to pay is Pro rata for July and August (Amount I paid was R 643.55) and my first installment will be on the 4th of September 2025.

Yesterday, I received an invoice via email, that they are going to deduct an Amount of R 373.26 for September. That amount was deducted at 19:03 on 04 August 2025.

Im happy with my WiFi, but not happy with the consultants (Mondo) they are using! Not 1 of there consultants contacted me and they are making me out to be a ****, although I had witnesses with me when I app****! I want my Inverter as promised as well as my Money that was deducted from my account on 04 August 2025.

Also insisting on a copy of the recording of 13 July as was promised to me. Acc Details: Billing ***