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Amanda C

1 reviews | Active since Nov 2009

29 Jan 2019, 15:41

Unacceptable service from MTN

Good day. I have now been battling to find any satisfactory assistance from MTN since 8 Aug 2018. This was firstly due to a change that was made on my contract without informing me of the full implications and secondly a credit owed to me due to the fact that I was overcharged, for a new phone that I didn't buy. Zukiswa from MTN Social Media Team did reply to me on 12.12.2018 with an apology, asking for further details, which I did supply. I posted on Facebook thereafter again and received another apology and to today, still no further response. I then posted my complaint on HelloPeter. MTN rep**** that they have phoned me several times and could not get hold of me. I could see only 2 missed calls. I asked them to please send me a number in order for me to contact them as I might be in meetings during the day. This was more than a week ago and I still haven't received any further feedback from MTN at all.

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Replies (4)
MTN South Africa
MTN South Africa's reply31 Jan 2019, 14:51
Official
Good day

Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. 
Please note that I have escalated your query to the relevant department and will revert back to you with feedback once received.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
 Warm RegardsZenetta Portia ViljoenComplaints Management team
AC
Amanda C's update11 Feb 2019, 15:54
Reviewer Update
Good day Portia. I was very hopeful when you phones me, about 2 weeks ago. You said that I should apply for a new contract and that you will get back to me on the amounts that I was overcharged. But no, until today no further feedback. My frustration is just getting worse and worse by the minute...
AC
Amanda C's update11 Feb 2019, 15:54
Reviewer Update
Good day Portia. I was very hopeful when you phoned me, about 2 weeks ago. You said that I should apply for a new contract and that you will get back to me on the amounts that I was overcharged. But no, until today no further feedback. My frustration is just getting worse and worse by the minute...
AC
Amanda C's update05 Mar 2019, 12:36
Reviewer Update
After several reviews, phone calls, FB posts and visits to MTN, my issue is still not resolved, as from 8 August 2018. I was called back once and one of my issues were sort of resolved. However, last response that I received from MTN was on 11 February.