Unacceptable Service from HVRC_Repairs

<p>On 8 July I dropped of my Sony M5 at the MTN Midrand repair centre. To date, I have not received my device back. All I get is “work in progress” whenever I phone the call centre. I eventually contacted Sony myself and was told that the device will be sent to the repair centre on 22/08/2016 (This was the 2nd time that the device was sent to Sony in the past 2 weeks) however I still got the same reply when I called the Mtn call centre this morning. It’s terribly frustrating to keep calling MTN and no one is doing anything. Definitely considering cancelling both of my contracts with MTN as you do not know what customer service is. I want someone to give me an answer as to when I will be receiving my repaired phone, if MTN cannot repair the phone then replace it and save everyone the hassle of dealing with your *********** staff.</p>