Unacceptable Service and Unjust Charges

Dear MTN Team, I am extremely dissatisfied with the handling of my recent order and the additional charges app****. When I placed my order, I was promised delivery within 1–3 days. On the third day, I was informed that delivery would be delayed by 11 days because my area was “fully booked.” After I called back, the delivery was moved to 5 days, yet on the fifth day, my order was still not delivered. This repeated failure to meet your own commitments is unacceptable. To make matters worse, I have been charged fees for days leading up to my next debit order, despite not having access to the Wi-Fi service I paid for. This is not only poor service—it is ********* and feels like I am being **********. I expect the following immediately:

A clear explanation for these delays and unjust charges. Confirmation of the earliest possible delivery date. A refund or credit for the period I have been charged without receiving service.

If this matter is not resolved promptly