Unacceptable service and delivery
<p>I bought 1 gig of data for a whopping R89 that lasts 2 weeks only. I usually use it within a week, but yesterday it lasted for SIX hours. I had NO software updates, no automatic updates or downloads and when I went into the store myself (after waiting 35 minutes on the phone to 808), he couldn't help me. He checked the system and NOTHING was showing as to why my data was used... So now I sit 1GB down and nothing to show for it.... No refund, nothing solved, just a "sorry" from the mtn employee..... </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have accessed your account and have noted the 1GB MTN Fortnightly Bundle loaded on 2016-10-05 at 12:43:21, the bundle was spent on data sessions between 22:05:42 and 22:26:01. Kindly request for the data usage to be validated once the invoice dated 2016-10-13 is finalised.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have accessed your account and have noted the 1GB MTN Fortnightly Bundle loaded on 2016-10-05 at 12:43:21, the bundle was spent on data sessions between 22:05:42 and 22:26:01. Kindly request for the data usage to be validated once the invoice dated 2016-10-13 is finalised.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
I have had no luck in getting in contact with MTN. I can't reply to the email I received with my statement, and I have tried to call, but after waiting 38 minutes, I hung up!! Please advise...........
I have had no luck in getting in contact with MTN. I can't reply to the email I received with my statement, and I have tried to call, but after waiting 38 minutes, I hung up!! Please advise...........