Unacceptable service

To whom it may concern<br> <br> This is the 2nd time in 2 months that I've had to send my LG G3 in for repairs. <br> The phone is just over a year old & still in excellent condition.<br> <br> The first time was very frustrating as i had little to no feedback from the consultant, Sibusiso. <br> Only when i managed to track down the store manager, Thabo, is when things started moving. <br> I then got regular feedback & was kept in the loop on the status of my phone. I was happier even though i still had to chase on collection.<br> <br> My complaint is that my phone was only collected & processed in to the MTN HVRC a full week after booking it in! I have spoken to the repair center (Andrew 23/9/2015 2:30pm) & they do daily collections from the Eastgate branch next to MR Price. If I'd Booked the phone in on the 9th, it should have been collected by the 10/11th latest. That gives the HVRC another week and a half to fix & return the phone to the branch. I would've then had my phone back by now. <br> <br> Absolutely no communication from Sibusiso despite my chasing. <br> He will no doubt tell me he tried to call.... standard response. <br> <br> All i want is that the correct measures & procedures are followed in future collections.