UNACCEPTABLE SERVICE

I logged a cellphone claim about three weeks ago and it was allocated to Charne Izaan Vass.<br> The phone was then collected for repairs after a week, once the phone was in the possession of the repair the lady in question contacted me and asked me to provide my i-cloud details because apparently they cannot be able to repair the phone without them. After I had provided her with the details she then told that i have to De-activate the find my i-phone feature which i experienced problems with.This was then communicated to her and asked if there was no other alternative and was asked to contact I-cloud which I did and did not find much help there. I then sent and email back informing her of this a week ago and i'm still awaiting a response.<br> Its been 3 weeks already and I have no idea whats happening to my claim. I have been calling and sending emails and having been getting any response. This is unacceptable!