Unacceptable Service

MTN Direct phoned me on either 30/31 July 2015.I renewed 2 contracts which is for firstly *** which is a data contract for R169 per month, plus I specified several times it has to be a LTE Router. Secondly, *** a contract for R99 per month, with a Sony Xperia E1. I got a call on Tuesday 04/08/2015 from RTT that they are at the Rosebank branch and they need to know where I work. Kindly note, there was no prior call to this to inform me that my package will be delivered on this day. Furthermore upon enquiry found out that they were trying to contact me at my home number on ***, when i clearly provided my Primary number ***. I did not have a copy of my ID nor my ID document at that time as I was not expecting the delivery. The driver refused to accept my copy of Driver's Licence as proof, therefore had to reject the order.I got a call 2 days later on 06/08/2015 at 11:10am, confirming that they will deliver on 07/08/2015 Friday afternoon after 12 pm. Friday there was no delivery as well as Monday 10/08/2015.<br> I've request the contracts to be cancelled, only to be told I must pay a cancellation fee. I did nothing wrong, why should i pay?