Unacceptable Service

I took out the Shesha uncapped WiFi deal via Facebook. An agent called, explained the benefits, and requested I make my first payment. I paid, but he never called me back. I later received my router and an email on 4 August asking for payment. When I called MTN on 5 August, I was told to ignore the email. Last week my services were suspended. When I called the call center last week, I spoke to Nelly, who told me the suspension was because I didn’t pay on the 4th – something that was never explained to me. Nelly was extremely rude and unprofessional, even telling me that my feelings “don’t matter.” I work from home and urgently needed my WiFi, yet she showed zero empathy. This is shocking service – no client should ever be treated this way. Because of this, I have cancelled my MTN contract. Truly unacceptable!