Unacceptable Service

<p>On the 25 of June, I app**** for the levono laptop at the mtn eastgate branch. I received an sms the the contract was approved. Iwas advised that I would be contact the next day to fetch the laptop as they did not have any stock. I did not receive a call back. I called the branch on the 29 of June and a lady by the name of TK advised that they had 1 of the laptops at the branch, I asked her to please keep it for me and I will be there tomorrow to collect it, she agreed. The next day I visited the store to collect the laptop, when TK saw me she immediately said I was just about to call you. The laptop was no longer there and given to another customer. There is no professionalism in the staff's service, they lack customer service s****s and empathy, I did not even receive an apology from them. Till now I have still not received any communication from mtn with regards to this contract, it is unacceptable. Please can you assist in resolving this matter, I would rather prefer to collect the laptop from the East Rand Mall branch and the Eastgate branch.</p> <p> </p> <p> </p> <p> </p>