TR
Tim R
1 reviews | Active since Apr 2015
24 Apr 2015, 21:15
unacceptable service
totally disgusted with service from mtn. contacted their call centre after numerous attempts after my contract had come to an end. consultant advised I would be changed to prepared in feb 2015. Too date I am still be invoiced on contract rates. It takes too long to speak to anyone at mtn.
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Replies (1)
MTN South Africa's replyOfficial
07 May 2015, 16:19Hello timreddy,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your number was moved to prepaid. We are only billing you for *** which is still in contract.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your number was moved to prepaid. We are only billing you for *** which is still in contract.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply07 May 2015, 16:19
Official
Hello timreddy,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your number was moved to prepaid. We are only billing you for *** which is still in contract.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your number was moved to prepaid. We are only billing you for *** which is still in contract.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,