1 reviews | Active since Oct 2013
UNACCEPTABLE SERVICE
<p>i am appauled at the level of customer service; i phone 808 to speak to a consultant; and i get cut off repeatedly; i want to speak to someone regarding the overcharging of my account - as i was 11 days without service; how can MTN Charge me for a time i did not have service; the pro-rated service i received was from the 9th December - and yete i have been billed from the 29th November; i want answers and i want them now; *THIS IS UNACCEPTABLE*</p> <p> </p> <p>I spent 5 days trying to phone customer service the last time; and when i did get throught nothing was accomplished; so i wasted my time talking to a consultant;</p> <p> </p> <p>i want to know what is happening and why i have been overcharged - this is unacceptable!</p> <p> </p>
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with your acc number or ID number so that we may investigate further. The number provided does not exist on our books.
Regards,
Ishie.
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with your acc number or ID number so that we may investigate further. The number provided does not exist on our books.
Regards,
Ishie.
What makes you think, that a customer would post an ID number or account number on a public forum.
why not attempt to call the number that's on the system; you are a telecommunications company after all;
What makes you think, that a customer would post an ID number or account number on a public forum.
why not attempt to call the number that's on the system; you are a telecommunications company after all;