Unacceptable "service"

My husband upgraded his contract on 01/12/2018 at The Pavilion service center, we were assisted by Dezreen Yagambaram. During the time in which we were waiting, the consultant took numerous personal calls, which made our visit at the branch longer than it should have been, not to mention that it is extremely rude and unacceptable to take personal calls while you have a customer in front of you. Furthermore, she did not give us a copy of the entire contract, we were only given a copy of the contract summary and tax invoice, I had to ask for a copy of the contract. While we were waiting for a contact copy, she then started assisting another client while we were STILL IN FRONT OF HER. My husband was asked to sign a insurance waiver and a knowledge is power form, neither of which we received copies of, although i asked her for everything. My mum had upgraded her contract on 24/11/2018, she also was not given a copy of her contract.