Unacceptable Service
<p>I have had a Fiber installation done recently by MTN supersonic. The installation company that completed the installation on behalf of MTN was absolutely unprofessional and damaged my paving. After several complaints they managed to fix the part where they had damaged it. Only to find after a few weeks they had broken another unaffected part of my paving as they could not find the correct bricks and replaced that part with different bricks.</p> <p>This type of service is disgusting.</p> <p> </p> <p>I logged several calls with no response.</p>
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Network Department Team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Network Department Team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***