Unacceptable Service

<p> I have since requested to cancel my contract in April 2016. I received a confirmation that my contract would be cancelled and that my sim card will be migrated to prepaid. MTN continued debiting my accoun t up until now. I want them to reverse all monies returned . I am really getting irritated.</p> <p> </p> <p>Below is th cancellation confirmation received from MTN.</p> <p><br />---------- Forwarded message ----------<br />From: Retentions ********** />Date: Tue, Apr 19, 2016 at 8:37 AM<br />Subject: Re: Cancellations/Prepaid Migrations [# ********** 7]<br />To: ********** <p><br />Good day Modikoe Lucas Sebola,</p> <p>Thank you for the email.</p> <p>We received a request from our Customer Services department that you would like to cancel your MTN contract and migrate your number to prepaid. We would like to retain your business, please advise what we can do to make a difference or retain your business. Kindly advised what led to your cancellation request?</p> <p>Kindly be advised that all remaining data, airtime and sms’s will be forfeited once the migration has been processed as you changing platforms, we advise that you use it all up.</p> <p>We trust that you find the above in order.</p> <p> </p> <p>Best regards,<br />Matamela Rat****anda <br />MTN Retentions</p> <p>Reference Number: ********** 7</p>