Unacceptable service

<p>Last year September i logged a query with MTN regarding charges off my cellphone account that i have not made, I was told that there will be an investigation regarding the query. Today is the 2nd of August almost a year later and i still do not have an explanation.<br />In the months that have followed from September 2015 the charges have carried on and on and on, I have logged nearly 20-30 queries regarding this and up to today i still do not have an explanation, nobody has called with information or an update.<br />My account has been suspended numerous times and my credit is looking bad because of non payment, which i refuse to pay for something i haven't used.<br />I have called MTN Customers Line, there credit control department and the account department, every-time i get a different story from them with yet another Reference number, but not resolution to the problem.<br />This is unacceptable i will never use MTN again and will never refer MTN to anybody.</p>