GV
Graydon V
1 reviews | Active since Aug 2013
11 Mar 2015, 07:29
unacceptable service
I sent my phone z3 in for repairs 5 weeks ago. Not one call from mtn to let me know what's going on. After I call you spending 1:30 hours on the phone just to find out I must pay you to get my phone back that can't be repaired. You have no customer support what so ever. Thank you mtn for ruining my day yesterday. The phone has water damage due to a factory fault and you won't sort it out.
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Replies (1)
MTN South Africa's replyOfficial
16 Mar 2015, 14:07Hello Gray333,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Would you kindly furnish us with your IMEI number or Jobacard number and we will investigate with our repair center.
Thank you.
Kagiso
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Would you kindly furnish us with your IMEI number or Jobacard number and we will investigate with our repair center.
Thank you.
Kagiso
REQ:***
MTN South Africa's reply16 Mar 2015, 14:07
Official
Hello Gray333,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Would you kindly furnish us with your IMEI number or Jobacard number and we will investigate with our repair center.
Thank you.
Kagiso
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Would you kindly furnish us with your IMEI number or Jobacard number and we will investigate with our repair center.
Thank you.
Kagiso
REQ:***