1 reviews | Active since Jul 2016
Unacceptable Service
<p>I upgraded a contract on 21/03/2016 and one of the handsets did not work so it was returned it on the 24/04/2016 and i was told that i will be contacted when the phone arrives, to date i have not been contacted and i have been to your stores more that 5 times already, only to be told different stories by the stores. I am extremely unhappy with the services and i have been a client for many years. I intend on taking my business to another network as this is unacceptable. There is much more to be said on the whole process but rather i get someone to call me for me to vent it out.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the store division for urgent attention. Unit was approved as a warranty assessment, store need to replace the unit .
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the store division for urgent attention. Unit was approved as a warranty assessment, store need to replace the unit .
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********