Unacceptable Service

<p>On the 20th of May 2016 I was sms'ed by Attorney's to inform me that my MTN account has been handed over for legal action due to fact that it was overdued a Massive R9575.29. I had a debit order which did went off my account monthly, this stoppend for some reason in November 2015, Since that time I never received an invoice nor a statement or a phone call from MTN informing me that my account was overdue. Out of the blue the attorney's phoned me, I went to my local branch in order to obtain statement or invoices to verify it with my bank statements. They could not help me claiming they can't locate my account as it is with their legal deparment. On the 23rd of May 2016 I have e-mailed MTN legal department, customer care service and the attorney in order to obtain the staments. MTN never came back to me except to request my account number and ID number, the attorney also didn't came to me till the 27th of May 2016 when I received another sms saying the legal action has started. This morning ( 20th May 2016) I have phoned the attorney's in order to explained it really I am not paying without any paperwork - I have tried 5 times already and the contact person is either busy, on the phone or just plain not available but noboday can assist me. At this point is still a no show. I am prepared to pay money for 6 months as the debit order didn't deduct the payment. But there is no way that a amount can be R 9575.29. I am requesting that MTN supply me with the statements in order for me and the attorney's to come to an agreement regarding the amount payable.</p>