Unacceptable service

<p>I took my 5 month old phone which is on a 24 month contract back to shop where i signed the contract as the phone all of a sudden had a black screen. They informed me that it would take 5-7 working days to have the phone evaluated and then either a repaired or replacements. I got not feedback from them, it was always me calling to find out what was happening. Now just over 3 weeks has gone past and yesterday, 27/5 when i called i was told that a new phone had been approved and that i cold collect it either yesterday afternoon or today. I called this morning to confirm that the phone was there i was told that it was. When i arrived this afternoon the sotry has now changed to the not having been aprroved and they will get back to me.</p>