DN
Deshnee N
1 reviews | Active since Mar 2009
20 Apr 2016, 12:53
Unacceptable service!
1)I have tried to resolve the issue of my line having a restriction on calls for over a week now. After numerous calls to MTN and confirming that this has been resolved - it still has not been resolved! ***/***<br> 2) Have been having issues with not being able to send emails. Still not resolved in fact the problem became worse! After spending 2.5 hours on the phone with the call centre -Ref-SMC/***
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Replies (1)
MTN South Africa's replyOfficial
21 Apr 2016, 12:16Hello desh,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please dial the following USSD string on your phone to remove or increase your Usage limit.
*141*5# Ok,
Selection option 1 for Manage Usage then
Select option 1 for Manage Usage Limit and
Choose option 1 again for Change Usage Limit
Kindly note that you can put any amount you feel you can afford to pay for your out of bundle charges and once the limit is changed you will be liable for any charges accumulated as a result of the increased limit.
Please contact our Network coverage department for your internet problem as this might be a coverage issue.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please dial the following USSD string on your phone to remove or increase your Usage limit.
*141*5# Ok,
Selection option 1 for Manage Usage then
Select option 1 for Manage Usage Limit and
Choose option 1 again for Change Usage Limit
Kindly note that you can put any amount you feel you can afford to pay for your out of bundle charges and once the limit is changed you will be liable for any charges accumulated as a result of the increased limit.
Please contact our Network coverage department for your internet problem as this might be a coverage issue.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply21 Apr 2016, 12:16
Official
Hello desh,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please dial the following USSD string on your phone to remove or increase your Usage limit.
*141*5# Ok,
Selection option 1 for Manage Usage then
Select option 1 for Manage Usage Limit and
Choose option 1 again for Change Usage Limit
Kindly note that you can put any amount you feel you can afford to pay for your out of bundle charges and once the limit is changed you will be liable for any charges accumulated as a result of the increased limit.
Please contact our Network coverage department for your internet problem as this might be a coverage issue.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please dial the following USSD string on your phone to remove or increase your Usage limit.
*141*5# Ok,
Selection option 1 for Manage Usage then
Select option 1 for Manage Usage Limit and
Choose option 1 again for Change Usage Limit
Kindly note that you can put any amount you feel you can afford to pay for your out of bundle charges and once the limit is changed you will be liable for any charges accumulated as a result of the increased limit.
Please contact our Network coverage department for your internet problem as this might be a coverage issue.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***