1 reviews | Active since Feb 2013
Unacceptable service
I upgraded my contract with Mtn for a tablet and took a new contract for my wife in August 24th 2015.I specified I wanted them capped at 0 so that I pay same amount monthly.169 and 149 which was supposed to b 320.In September I was debited 377,I did not complain, Last month I was debited 1365 and I went to enquire this at Greenstone and was told it was an error and it will b fixed, ref nr ***,this was not done and I reversed it,Dimittar assisted me as Mothusj was on leave,This month I got an sms that 1667 will b debited in my account and I forwarded it to him to make sure it doesn't happen , he said its o d Que to b sorted, This money went off my account again ,Such inconvenience and poor service I don't need I my life,I can't keep on reversing debit orders I my account due to mtn 's incompetence.They can take their tablets back if need b I want nothing to do with them now ,I will even change my prepaid number if I have to,who gets debited 1667 instead of 320.I will take this to the media if I have to as well as involve my lawyers.I need this nonsense sorted out Urgently. I deal wuth ppl and I know how to service people ,
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have investigated the number, reference number and ID number provided on our data base and cannot retrieve any information relating to your complaint
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have investigated the number, reference number and ID number provided on our data base and cannot retrieve any information relating to your complaint
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels
Regards
Nompumelelo
REQ:***
Best regards,
