Unacceptable ser

We came in 3 times to the MTN Kolonnade branch first to open an account and then to activate the account

With each visit we had to wait for 2 - 3 hours before being assisted. When we eventually get assistance they confirm that the system is down or off.

This is utterly unacceptable!

We asked that the sim cards be transferred to another branch where we can be assisted - this request was denied and not possible according to the consultant.

Every time we are asked to come in another time, but we still receive the same bad service!

When you call the branch there is never an answer! This truly the most pathetic service I've ever received!

We are going on holiday soon and still did not receive any resolution or assistance to receive and activate our sim cards.

Worse is that we expected better service from MTN therfore I switched from Vodacom to MTN.

Worst mistake!