LC
Lerushka C
1 reviews | Active since Feb 2013
25 May 2015, 12:05
Unacceptable Response MTN
Dear Mantoa<br> <br> The email below is invalid.<br> <br> No data or refund received. (Please note my entire complaint)<br> <br> Regards<br> LL Chetty<br> <br> Hello LL Chetty,<br> <br> Thank you for bringing this to our attention. <br> <br> I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the credit limit was increased and the lines were reactivated accordingly.<br> <br> Best regards<br> Mantoa<br> REQ:***
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Replies (1)
MTN South Africa's replyOfficial
02 Jun 2015, 11:07Hello LL Chetty,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records a credit was passed for the amount of R446.48 for the April invoice. A request will be sent to our billing team to reconcile the May invoice and resolve. You will receive feedback once resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records a credit was passed for the amount of R446.48 for the April invoice. A request will be sent to our billing team to reconcile the May invoice and resolve. You will receive feedback once resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply02 Jun 2015, 11:07
Official
Hello LL Chetty,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records a credit was passed for the amount of R446.48 for the April invoice. A request will be sent to our billing team to reconcile the May invoice and resolve. You will receive feedback once resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records a credit was passed for the amount of R446.48 for the April invoice. A request will be sent to our billing team to reconcile the May invoice and resolve. You will receive feedback once resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,