Unacceptable response, I feel de*****ed!

<p>I handed my Sony Z3 Compact in for repairs on the 17th of February.</p> <p>Upon not receiving any feedback on the repairs status for three months, with numerous complaints, I took time off work to visit the store today, where I was told that I need to pay R330 for them reporting to me that the phone is beyond economical repair, due to water damage.</p> <p>I specifically took this phone due to the sales agent having told me that it is waterproof. I had it for 8 months, it was submerged by accident (all covers neatly closed as they should be) and the waterproofing failed.<br />I'm afraid that I cannot accept that it's just left at this, too bad, so sad, you're out of a phone and that's that. It doesn't make sense to me that the store would handle it like that.</p> <p>Upon requesting which avenue to pursue to take it further, I was given the telephone number of the High Volume Repair Centre and my IMEI number to be used as reference, to escalate the matter and attemtpt to motivate.</p> <p>I've tried phoning the number given ***) numerous times, getting an automated response that says that their hours are from 8:00 - 17:00 and then the line disconnects. </p> <p>I have been a loyal MTN customer for 12 years, with absolutely no qualms. I have had one repair done on a device of mine, which was a battery replacement under warranty of a tablet two years ago. That's that. </p> <p>I really feel done in, I couldn't in my life expect such slow feedback, not to mention an unwillingness to even listen or assist me in finding an amicable solution.</p>