TS
Tracey-Lee Savage
1 reviews | Active since Jul 2015
15 Jul 2015, 08:54
UNACCEPTABLE POOR SERVICE
I have been trying to resolve a billing issue for my WIFI account for over 2 weeks now. The free 808 number NEVER gets answered. is this OK because it is a free number? NO!!! Numerous emails back and forth with me requesting for somebody to call me they simply respond with an email. This kind of poor service is totally unacceptable. I have been a loyal client with MTN for over 20 years, and guess what.... we are all just another paying number to them! I think its time to cancel all my business with MTN and take it to their competitor!
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Replies (1)
MTN South Africa's replyOfficial
29 Jul 2015, 15:47Hello tleesavage,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
MTN South Africa's reply29 Jul 2015, 15:47
Official
Hello tleesavage,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***