Unacceptable - Pathetic - ***ardly
A month ago I complained about the fact that I was informed by MTN staff at their N1 City Mall branch that I am allowed I screen fix per 2 year contract. Then when I submitted my phone I was told that I was misinformed. Then MTN contacted me to offer assistance. But ever since then all the poor Complaints Analyst can tell me is: "Kindly note that I am still following up on your query – I will let you know as soon as its resolved." Every email response says the same thing. This not only an unacceptable way to treat a customer of 16 years but is also absolutely PATHETIC CUSTOMER SERVICE from MTN in a very competitive industry.
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MTN South Africa's replyOfficial
15 Nov 2018, 10:22Good day Charl,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note as per our telephone conversation, this matter is being attended to.
Warm Regards, Zanele MazibukoComplaints Management team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note as per our telephone conversation, this matter is being attended to.
Warm Regards, Zanele MazibukoComplaints Management team
MTN South Africa's reply15 Nov 2018, 10:22
Official
Good day Charl,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note as per our telephone conversation, this matter is being attended to.
Warm Regards, Zanele MazibukoComplaints Management team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note as per our telephone conversation, this matter is being attended to.
Warm Regards, Zanele MazibukoComplaints Management team