Unacceptable: Need to take this to the Authorities

I think serious ***** is happening in the background or gross incompetence.

I upgraded i.e. extended my postpaid contract in January 2025 and I am still waiting for my new phone. I phoned MTN again today, only to realize and to be told the following: " Sorry You need to phone our third party: Empowered Outsource Solutions". These are the numbers: *** and ***. And the numbers don't seem to work?