Unacceptable Logistics process and Pathetic Courier Company

<p>I ordered my upgraded modem more than 6 weeks ago, MTN onfirmed upgrade and RCC never managed to deliver my device, I escalated abiut 4 times to its management due to :</p> <p>- a rude courier driver (two of them);</p> <p>- Lying about delivery dates and never pitched;</p> <p>- getting calls on a daily from front desk organising drop off and having to re-arrange my day to accomodate them and never pitching</p> <p>- escalated to MTN 3 times with no action from a Retention dept, my contact was Themba.</p> <p>- I subsequentl cancelled my order due to this,</p> <p> </p> <p>MTN has become a loser of a company that does not prioritise its customers.</p> <p>The lack of proffesionalism from RCC as their partner is unacceptable and do not understand why they still have the contract.</p> <p> </p> <p>I am done with MTN, you cannot even get through to ustomer service sometimes. Pathetic brand!</p>