1 reviews | Active since Dec 2014
Unacceptable ***** feedback
MTN opened a ********** account under my name. Reported the matter after a debit order went off my account. I sent them all the required documents to investigate the case. Am disappointed with the feedback received from MTN. How do you send me a system screenshot after you inconvenienced me by opening an account under my name and debit money in my account. "Account has been deactivated and labelled accordingly". These feedback is unacceptable and unprofessional. I accepted apology letter like. Please send me a formal apology letter with your findings.
Regards Bethenia
Good day Bethuneia,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that yi=ou will need to contact our ***** department urgently by dialing ***. They will be able to assist you as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Bethuneia,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that yi=ou will need to contact our ***** department urgently by dialing ***. They will be able to assist you as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,