Unacceptable Experience with MTN South Africa - Unresponsive and Inefficient

I'm extremely disappointed with the service I received from MTN South Africa. Despite informing them in advance that I didn't want to continue my contract beyond its expiration in November 2023, they continued to bill me months after I cancelled my debit order.

I explicitly notified them before my contract ended, but they failed to update their records. After my final payment, I removed them from my bank debit order, thinking that would settle the matter. However, I kept receiving bills, which was both frustrating and confusing.

When I emailed them seeking clarification, they ignored my request. I followed up with a call, asking for a call record and a copy of my signed contract, but no one was able to assist me. The lack of responsiveness and accountability is appalling.

Now, I'm being forced to pay for a service I didn't use or agree to continue. This experience has left a sour taste, and I would not recommend MTN South Africa to anyone. Their customer service and administrative processes are clearly inadequate.